Playground Outdoors

Payments, Refunds & Cancellations

The following policies apply to all payments, refunds & cancellations.

Payments

For bookings made on our website, or at the property, we accept the following methods of payments:

  • Credit or Debit Card
  • UPI (Google Pay, PhonePe, BHIM or any other UPI app)
  • Online Payment Links
  • NetBanking / Bank Transfer (website only)
  • Cash in INR (property only)

Cancellations & Refunds

The following cancellation policy apply for bookings & reservations made directly with Playground Outdoors LLP for accommodation at the property or any single day workshops, trips, tours or adventures on www.playgroundoutdoors.com, physically at the property, or over the phone.

  • 10+ days prior to the date of reservation - 100% refund
  • 7-10 days prior to the date of reservation - 50% refund
  • 3-6 prior to the date of reservation - 25% refund
  • Less than 3 days prior to the date of reservation - 0% refund

The following cancellation policy apply for bookings & reservations made directly with Playground Outdoors LLP for multi day trips, tours, adventures, and workshops on www.playgroundoutdoors.com, physically at the property, or over the phone.

  • At least 90 days prior to the date of reservation - 100% refund
  • Less than 90 days prior to the date of reservation - 50% refund
  • Less than 60 days prior to the date of reservation - 25% refund
  • Less than 30 days prior to the date of reservation - 0% refund

No cash refunds will be given for reservations made at discounted tariffs.

No cash refunds will be given in case of regulatory or administrative closures due to COVID-19.

Refunds will be initiated within 2 working days, but may take upto 7 working days to be processed by the relevant banks & financial institutions. Refunds will generally be to the original payment method, but we may be able to work with alternate methods on a case-by-case basis.


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